FAQ

Home
/ Help
/ FAQ

For deliveries before Christmas:

Make sure you purchase your christmas gifts at the latest on the 16th of December for delivery until Christmas!

We hope that you have a smooth shopping experience at eqpestore.com! If you need assistance please read our FAQ to see if we can answer your question directly. If you need further assistance, please contact our customer service at [email protected]

Take care! ⛷️😊

On every product page you can click Size Guide to read about the sizing and view our detailed measurement charts. On the product page you also find information about how others experience the size of the product to help you find the perfect size for you.

Still not sure? Send an e-mail to [email protected] and we will get back to you shortly.

We always send an order confirmation to the e-mail you´ve submitted when making the order. If you have not received a confirmation, it might be because of the following reasons:

the order did not go through
You´ve submitted the wrong address
It got sent to your junk mail

Still need help? Reach out on [email protected]

When your order arrives at the pick-up location, a notification will be sent via SMS to the mobile number you provided at the time of the order.

We offer our customers a 30 day return policy, even during sales.

Yes, you are able to cancel your order as long as it has not been handled and sent out from our warehouse.

To cancel your order please contact [email protected] and write ”Cancel order” as a subject followed by your order number.

Changes might be possible depending on where your order is in the process. If you want to change sizes, color, or remove a product from your order, please contact us on [email protected]

Unfortunately, we are not able to add products to your order.

You can pay with Visa, Mastercard, American-Express, or with Klarna invoice or direct payment.

You can pause your invoice in Klarna’s app. If you need further assistance, please contact Klarna’s customer service here.

The delivery time is specified when you check out, but generally we try to send your order from our warehouse within 1-2 working days.

Read more about our delivery options here.

You can exchange products for another size or color for free. Read on how to make an exchange here

Read more about how you can return products here

Was your product broken? Do you need to make a complaint about a product? Visit https://returns.turnr.se/eqpe to start the process. You need your e-mail address and order number at hand.